Account Manager

We’re looking for an experienced Account Manager

Cite has grown significantly over the past year – both in terms of skills and breadth of service, and as such we’re looking for a new Account Manager or Senior Account Manager to join the team. We provide a wide range of services and consultancy to our clients: brand, insight and strategy; creative and technical web production; and ongoing digital marketing and campaigns. You will manage your own client portfolio working alongside Account Directors and the business owners. 

You’ll be working with lots of different clients, and juggling a number of accounts simultaneously, so you’ll need to be able to keep a calm head and possess strong communication and organisational skills.

The ideal candidate will have a minimum of 5 years of relevant agency experience delivering a mix of brand, creative and digital projects and campaigns spanning web, mobile, social, search and email.

Your role will involve:

• Managing agency-client relationships
• Working as part of a team to deliver the highest-quality projects on time and to budget
• Writing creative briefs and planning marketing campaigns that are led by insights from our Planning team.
• Writing proposals, planning resources, producing project schedules and managing budgets
• Briefing projects into creative, technical, content and search teams, both within the agency and externally
• Coordinating all project deliverables ensuring agency staff, external resources and clients maintain scheduled milestones
• Overseeing quality control – coordinating, testing and issue management
• Managing change requests, identifying items that are in/out of project scope; calculating their impact and communicating any cost-implications
• Analyzing accounts and campaigns to assess ROI for our clients

Desired Skills and Experience – you will have:

• A minimum of 5 years of Account Management experience within a brand, creative or digital agency
• A ‘digital-first mindset
• A good instinct for spotting commercial opportunities within client accounts
• Strong organisational skills – meticulous in your project scoping, planning, costing and scheduling
• A sound understanding of digital marketing, user experience, and open source technologies
• A proven ability to multitask and prioritise
• Excellent interpersonal and leadership skills; you can confidently influence and direct teams and get the most out of people
• Strong analytical skills
• Persuasive written and oral communication skills

Also Desirable

Experience or an understanding of some or all of the following would be an advantage:

• Marketing Automation / CRM platforms
• Understanding brand architecture and application
• Experience with facilitating workshops – UX / brand
• Digital campaign strategy
• Experience of working on B2B brands

How to apply…

• To apply, send your CV – this should include your current salary, notice period and examples of projects/campaigns you have delivered –  to opportunities@cite.co.uk or call us on 0116 2549888.
• We respectfully ask that recruitment agencies DO NOT contact us about this role at this time.
• Salary dependent on experience.

What you can expect from us:

We have a variety of perks and benefits…

Flexibility

We have a beautiful Leicester city centre office, and an inspiring and welcoming team of people. We’ll have a desk you can make your own, but we’re flexible and open on how you want to structure your week, whether you want to be in the office full time or a mix of remote and office working.

A fair salary

Our salary structure is in line with market rates for our area, and is based on your personal skills and experience that you will bring to our team culture and the value you bring to our clients, not just based on the number of years on your CV.

Our culture

Our core values centre around collaboration, courage, openness and brilliance. Which means;

• We work together as a tight and supportive team
• We’re brave and inspire clients to push further, knowing we have the support of each other, the experience of a diverse range of skills and capabilities, and some great work to back ourselves up.
• We’re open, honest and supportive with each other (we all have good days and bad days – and that’s okay!)

And, when we do all of this, brilliance happens, and together we produce outstanding work.

We hold monthly all agency team meetings, to bring everyone up to speed on how the agency is doing, new business wins, and other company news. Our quarterly Creative Review sessions are an opportunity to celebrate the great work that has come out of the agency in the past few months.

Our community

We’re dedicated to supporting our local creative community. We’re key sponsors of Create Leicester – running a number of events each year to bring the creative community together to learn from each other and help to promote the region as a key creative hub within the UK.

We support a number of local Leicester based charities including LAMP (Mental Health Charity) and Hope Against Cancer. Last year we raised over £2000 thanks to our Inter-agency Charity Christmas Quiz, a 5km awareness walk around Leicester, our unwanted Christmas present ebay auctions and all of AMEX points are converted each year to charity donations.

Personal development

Your line manager will be our Head of Web, alongside our Operations Director. You’ll have regular catch-ups each week on the projects you are working on, and daily check-ins if you are working remotely. We run quarterly 1-2-1s to give you a forum to discuss things that have gone well, and perhaps not so well, set some objectives for the next few months, and look further ahead to your career development within the agency. Pay reviews are conducted annually in November each year.

Bonuses for everyone

In addition to the salary, we offer three bonus schemes.

Financial Bonus: Linked to our annual profit targets and all employees are eligible once they have completed 12 months continuous employment.

Innovation bonus: Got great ideas? We want to hear them and provide lots of opportunities for you to share them and be rewarded for the ones that we adopt.

Culture bonus: For those that are recognised by the whole team for really embodying our agency values of collaboration, openness, innovation and brilliance.

Training, development and skill shares

And last but not least, we want to make sure you have the opportunity for personal development with us, and ensure we all continue to learn, grow and evolve as a collective.

We run a comprehensive internal training and skillshare programme that covers a wide range of pertinent topics, providing an opportunity to learn from each other and the great skills we have within our team. Every staff member can take advantage of bespoke external training as needed. We also attend regional and national conferences, to learn more about the industry, meet people, and feel inspired.

How to apply:

To apply, please send your CV – this should include current salary, notice period and examples of projects/campaigns you have delivered –  to opportunities@cite.co.uk or call us on 0116 2549888.