Privacy

Privacy Policy

Last updated: 14th June 2018

 

Summary

We respect your right to privacy and this policy explains how we collect and treat any information you give us. We’ve tried to spare you legalese and long passages of unfathomable text. We’ve no desire to trick you into agreeing to something you might later regret.

 

Our policy covers

  1. Why we value your privacy
  2. How we collect information
  3. What information we hold
  4. Where we store your information
  5. What we use your information for
  6. Who’s responsible for your information at our company
  7. Who has access to information about you
  8. The steps we take to keep your information private
  9. How to complain
  10. Changes to the policy

 

Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the some organisations keep on file, so we ask for only the bare minimum from our customers.

We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

 

How we collect information

We ask for contact information including your name, company name, email address, and phone number, on our website so that we can reply to an enquiry you send us.

We use Google Analytics to collect information about the way people use our website.

We collect your name and email address when you sign up for our  electronic newsletter.

We ask for your account and contact information when you hire services from us.

 

What information we hold

  • When you contact us by email or through our website, we collect your name, email address, phone number, and the company you work for.
  • If you sign up for our electronic newsletter, we only collect your name and email address.
  • If you are a client or customer, we also retain your business name and bank details for financial processing. We keep records of the invoices we send you and the payments you make within Xero (our preferred accountancy system).
  • If you are a supplier, we retain your business name and bank details for financial processing. We keep records of the invoices we receive from you and the payments we make within Xero (our preferred accountancy system).

 

Where we store your information

If you contact us with a business enquiry, we may store your your information in our Customer Relationship Management (CRM) software (www.pipelinedeals.com/privacy). If we do business together, we store your information in our accounts software, Xero (www.xero.com/uk/about/terms/privacy/).

If you opt-in to join our mailing list, we store your name and email address in Dotmailer which is our preferred e-marketing platform (www.dotmailer.com/terms/privacy-policy/).

We chose these systems partly for their commitment to security.

 

What we use your information for

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.

 

Who’s responsible for your information at our company

We have a nominated person responsible for the security of your information. You can contact us by email at [email protected] or by phone on 0116 254 9888 if you have any concerns about the information we store.

 

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.

 

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in Team Password Manager, an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.

The computers we use are protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.

 

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact [email protected] by email or phone us on 0116 254 9888. If you prefer a more traditional approach, you can write to us – please mark the envelope FAO Privacy and Data department, Cite, 24-26 Friar Lane, Leicester, LE1 5RA.

 

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.