Privacy Policy.

Last updated – 29 June 2022

We respect your right to privacy and this policy explains how we collect and treat any information you give us. We’ve tried to spare you legalese and long passages of unfathomable text. We’ve no desire to trick you into agreeing to something you might later regret.

Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information that some organisations keep on file, so we ask for only the bare minimum.

We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We ask for contact information including your name, company name, email address and phone number via our website, so that we can reply to an enquiry you send us.

We use Google Analytics to collect information about the way people use our website.

We collect your name and email address when you sign up for our electronic newsletter.

We ask for your account and contact information when you hire services from us.

What information do we hold?

  • When you contact us by email or through our website, we collect your name, email address, phone number, and the company you work for.
  • If you sign up for our electronic newsletter, we only collect your name and email address.
  • If you are a client or customer, we also retain your business name and bank details for financial processing. We keep records of the invoices we send you and the payments you make within Xero (our preferred accountancy system).
  • If you are a supplier, we retain your business name and bank details for financial processing. We keep records of the invoices we receive from you and the payments we make within Xero (our preferred accountancy system).

Where we store information

If you contact us with a business enquiry, we may store your information in our Customer Relationship Management (CRM) software ( If we do business together, we store your information in our accounts software, Xero (

If you opt-in to join our mailing list, we store your name and email address in Hubspot which is our preferred e-marketing platform (

We chose these systems partly for their commitment to security.

What we use your information for

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.

Who is responsible for your data?

We have a nominated person responsible for the security of your information. You can contact us by email at [email protected] or by phone on 0116 254 9888 if you have any concerns about the information we store.

Who has access to your information?

When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in Team Password Manager, an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.

The computers we use are protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact [email protected] by email or phone us on 0116 254 9888. If you prefer a more traditional approach, you can write to us – please mark the envelope FAO Privacy and Data Department, Cite, 24-26 Friar Lane, Leicester, LE1 5RA.

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.


In compliance with EU cookie legislation, this page serves to inform visitors of cookies used on this website.

A cookie is a small amount of data that is sent from a website to your computer or mobile phone’s Internet browser. It is stored on your device’s hard drive and is used by websites to track online traffic flows. Unless you have programmed your computer to reject cookies, websites have been using cookies to enhance your online experience for years.

Cite uses cookies to gain a better understanding of our customers and their needs so we can improve their online experience with us.  This applies to all visitors to our website, regardless of where in the world they live.

In order to comply with EU regulations, users now have the option of accepting our cookies. Although you will still be able to access most of our content without cookies, your visit to our site would benefit from the additional functionality that cookies will provide.

Whenever a person visits, we collect basic information about their behaviour on our site.  This includes things like what pages have been visited and how they found our website. 

What we do gain from this information is a better understanding of what people are interested in on our website and how we can improve their experience on it.

Google Analytics: This cookie allows us to gain a better understanding of how visitors use our site, what content they are interested in, and how they found us.  The information we get from Google Analytics is anonymous and for the most part comes in the form of statistics.

Cookie Acceptance:  This cookie monitors whether or not you have accepted cookies on our site.

To manage your Google Analytics cookies, you can visit the Google Analytics help page(opens in a new tab), however please keep in mind that information we obtain from Google Analytics goes towards improving the user experience on our site.